In a research, it is reported that due to bad customer experience call centre business faced a loss of nearly $60 billion. This is the main reason for any organisation to keep their representatives from using answering service. But as the competition is growing with the steep pace it is essential to serve your customers on every available channel. With increasing demands, customers have become impatient as they want their problems to be solved immediately. For such a situation, hiring a call answering service seems a better way to serve your customers distinctly.

It is quite possible that your current or future customers could be trying to contact you, and not only that they might be waiting for your response soon. This could be your chance for a huge profit. Therefore, you need to be prepared all day for such opportunities. Irrespective of the business you pursue, answering calls is beneficial to all.  An answering service can remove the need for a receptionist or customer service team by taking full responsibilities of handling calls and attracting potential customers. But there are certain myths that are restraining business impresario to hire call answering services in Australia. Let's discover some of them:

1)Answering service reps care less:

Many business owners think that they have built the company with their ideas, talent, and creativity and they know their customers better. There's no doubt about the fact that it's your company and you should be proud of it. But that doesn't mean there are less talented people in the world. And we are sure that there are better things to be taken care of than answering the phones all day, while on the other hand, the key job of an answering service is to satisfy the customers by answering all the queries. You can also hire the answering service that suits you the best.

2)Isn't everything on the Internet?

The ones who think that the tactics of delighting your customers are available on the Internet are wrong. You cannot make your customers happy just by learning the tricks from the Internet while not focusing on their real problems. The agents who answer calls every day can handle their customers in a more personalised manner. They know that to make your business a success, customers are utterly important.

3)It costs too much:

Yes, it is true that you pay an answering service to take over your phone duties, but take your time and analyse that earlier you were paying in instalments to your in-house agents or hired receptionists. Now, you can save huge cost by paying once and using the phone answering services lifetime. Also, you need to pay only for the services you use, nothing more.

4)Callers hate answering services:

Callers do not hate getting solutions through an answering machine. What they actually hate is waiting in a queue or being put on hold for hours, and so on. Your customers just want a live person to answer the phone who can assist them as per their need. Professional who master the art of calling, are ready to provide services that can serve their customers 24 hours a day and 7 days a week.

5)We can handle everything:

Be it a call centre business or any other, answering services makes sense for almost any type of business you pursue. Also, you will not want your customers to keep calling you and interrupting your work in between. Professional answering services can take up the stress of answering hundreds of call every day so that you can focus on all your important works without any stress.

6)No one will understand my customers or my business:

While a lot of answering service lack originality, special call centre agents ensures that they understand your business correctly and only begin to interact with the customers once they are familiar.

7)I don't need scripted call centre employees:

This might be true to some of the agencies, but the specialist companies will hire highly trained and intuitive agents who will not need scripts to answer their employees.

Conclusion:

There are more reasons to hire a telephone answering services than to keep using your own. Once you start using an answering service, you will realise that most of the aforementioned myths will naturally fall away. But hiring a virtual receptionist or a phone answering service does not mean that now you need not monitor your agents. As the industry continues to grow with all its speed, ensure that your call answering service meets the required demand of the customers and provide an impeccable experience.