While businesses outsource, cost-effectiveness is the ultimate attribute that remains in the mind of company owners. Basically, the gist of the outsourcing is to curtail the operational expenses and hence elevate the profitability of the business.

This is why most of the business owners choose China, Philippines, and India call centre to delegate their functions as these places offer low labor charge, which further reduces the overall expense. Although there is nothing wrong in choosing an outsourcing location on the basis of the price aspect, there are many factors that can affect your choice.

Basically, in this blog, we are going to offer you a walk through the non-price factors that should be considered while choosing an outsourcing destination. Let’s begin:

Cost-benefit is not that significant anymore

It was conventional times when cost was the most crucial aspect for all businesses. Nowadays, when companies outsource their business tasks, they want to enhance the productivity, optimize the service quality, and innovate the offerings.  Cost may or may not be a selecting criterion for companies, but no business owner is actually ready to compromise on the quality of customer experience. Because a first-rate service quality is known to offer maximum satisfaction to the customers, which, in turn, increases the brand value of your business. 

Contrarily, if you render a lousy service experience to the customers, it becomes highly likely that a bad word-of-mouth about your brand will be spread on the platform such as social media. This can make your business lose a lot of prospects and the revenue attached to it, hence no company wants to adjust when it comes the quality of offered services.

Let’s take a glimpse of the non-price factors that should be kept in consideration when choosing an outsourcing destination:

Geopolitical hazard

Suppose you decide to outsource to a nation which is politically unstable. What will happen? Well, to start with, if a new government is formed at the short interval the business industry is repeatedly interrupted due to the introduction of new norms. It thus becomes paramount that you track how the functioning government of the place is looked on the national and global level.

It is important that you see whether this government is in support of the outsourcing industry. Also, notice if the government encourages foreign investments or is it too stringent on the entry of outside firms. For example, the Indian government is highly supportive of the outsourcing sector. Introduction of tax-free zones and ease regulations on the entry of new businesses in the nation are the reasons that so many businesses choose India call centres.

 Time zone

While you are in the process of shortlisting the best vendor for your business, ensure to see what is the time-zone difference between your and the outsourcing firm’s location. Too much time difference is not good and less distinctness doesn’t make any contrast, so it becomes critical to note the time zone.

For instance, if you look at the reliable India call centre, the time zone of this nation with the U.S is almost 12 hours. This is the perfect time difference, as when a company in America is out of business hours, its corresponding call centre will deploy agents to serve your customers. This almost fits like a missing piece of a locket. 

Resource quality

  The sort of staff your outsourcing company offers matters a lot. And this is dependent on what nation is this firm located in. Like, if you want to outsource to China, note that there are only 10 million experts that are fluent in the English language. That’s a big number but when you compare the same with India, there are approximately 125 million of English speaking people. Now, where will you choose to outsource? Of course, India call centres would be your choice. What makes India more favorable is that it also has one of the largest tech-savvy populations that come handy while assisting customers with technical issues. So, consideration of the quality of resource matters a lot.

Cultural compliance

Most agitating aspects for customers is that if they call a business and encounter an agent who fails to match the dialect. The difference in accent, the gap in cultural values, and infrequent face-to-face interaction are the few aspects that affect your business relationship with your outsourcing company. Hence, seeing if the outsourcing company is located in a region that conforms to the value your company follows is crucial.

Legal aspects

Legal regulations & laws differ to a great extent from nation to nation. Hence you should have a complete knowledge of the enforcement of legal protections, particularly for your outsourcing drive. An ideal compliance ensures the safety of data and client confidentiality, which plays a pivotal role in making successful and long outsourcing partnership.