Tablo Support

Welcome to Tablo’s official support community where you can read short books about the Tablo product, seek help from staff and writers, and subscribe to updates about our company.

Losing work

Hello two times now I have experienced the upsetting issue of coming back to tablo after either a moment away or a few hours and finding that all my work is gone. It has happened each time after saving but leaving the page open. I'm not sure why this happens and as there is no recovery feature or possibility that I can see it has meant that I need to start over each time. That it has happened twice now makes me very nervous to continue writing in the program as I can't predict if my work will be there when i get back. I don't want to stop using tablo as I really enjoy the formatting and appearance while writing but I don't want to keep losing my work. Please advise, thank you.
Best

  • Created
Thumb 79dbbb2a e706 42b1 9c78 f1b178773487

Hi Layla, I’m really sorry to hear about this. A key requirement for us when creating the new writing platform was to have automatic backups and offline support, to make it close to impossible for writing to go missing. This sounds really unusual, and concerning for all of us, so I’ve passed this onto engineering to take a look at.

We’ll take a look to see if any of your work is recoverable as a first step and, following this, we’ll investigate what may have happened to make sure it won’t happen to anyone else.

I’m really sorry about the stress this may have caused, and we’ll hopefully have some good news for you!

Reply arrow green
Log in to comment Join Tablo