Where to post complaints about a business? In today's day and age, there are many consumer complaints websites where consumers review different companies. Among such sites, ComplaintsBoard.com is a name which gets a lot of negative attention. Hence this piece has been put together to shed light on everything related to ComplaintsBoard.com, including and especially what you can do if complaints against your business appear on the site in question.

 How does ComplaintsBoard.com work?

 It is fairly easy to post complaints on this site, one just has to type in an email address, write complaints and then hit post. If the comment doesn't violate any Terms of Service, then it surely gets posted. The site has been under the eye of the storm for not verifying email addresses and for not undertaking any verification measure at all. Neither does the site contact the business nor does it do anything to examine the factual accuracy of the complaint. What makes situations worse for business owners is that businesses aren't allowed to officially reply to any complaints and nor can they claim their business profiles. Just like the complaints, the comments section also remains unverified which makes matters worse than they are for businesses. All of these factors in totality make ComplaintsBoard.com a breeding ground for smear campaigns.

 How seriously do people take the site?

 There's no definite answer for this question. While some people don't take it seriously for its anonymous nature, other people might take it seriously. So the damage to your business from reviews on this site can range from inconsequential to catastrophic.

 Can you erase negative reviews from the site's search results?

How to remove complaints from complaints board? There have been some reports that the site has taken down reviews after being contacted by the businesses being removed. If you are planning to contact them relating to removal of negative reviews then make sure to exercise moderation in your tone when you put forth the request. If the complaint is baseless, then communicate to them why it is so. If the complaint puts forth a genuine concern, then tell them of the steps that you have taken to resolve the issues that have been highlighted in the review. Do your best when you contact them and exercise some patience as it often takes the site a couple of days to respond.

 Can ComplaintsBoard.com be held responsible for defamatory content?

 Under Section 230 of the Communications Decency Act, the site and its owners aren't liable for what its users post. This holds true for most sites of a similar nature that allow users to post complaints or reviews. Further since the site is based in Latvia, it is beyond the reach of the law prevalent in USA.

 Can you get search engines to deindex your complaint?

 Previously a lot of people sued the site for libel for a secondary reason. The reason being that some search engines would generally remove content from their search index if a court ruled it was defamatory in nature. The complaint would still be on the site, but it won't appear in search results, since major search engines would deindex it. It would be invisible to a vast majority of internet users.

 But there's some bad news as there have been reports that the major search engines, Google and Bing, are not giving much priority to such requests. They might make exceptions in some cases but in the majority of cases they are simply ignoring the requests. Thus, in order to get the complaint deindexed, you would need a court order requiring the major search engines to do so, and that will be very difficult for the majority of businesses to accomplish.

 Can you suppress bad reviews on ComplaintsBoard.com?

 If you have tried removal tactics and they didn't work you, then there is one more way out. Your next and potentially the best option is to suppress the negative reviews with the help of an online reputation management campaign. It entails creating quality content which paints your business in the best possible light.

 You will need to do so continuously if you want good content to rank better the negative content. If and when you do so successfully, the negative reviews will be pushed down in the search results.

It can work out well, because it is common knowledge that a majority of searchers only click the first handful of search results. The majority doesn't even bother to go to the second page of results. When you push down a bad review off your first page of results is as good as getting the review deleted.

 The Bottom Line

 There you have it. For better or for worse, a lot of people trust complaintsboard.com and the reviews of your business on that site will surely have an impact on your business. You might struggle with getting the reviews deleted or deindexed by search engines, before of the complications that have been aforementioned.

Your best bet is to suppress such reviews in your search results by hiring ORM services of a reputed online reputation management agency. There are many such companies which will create high-quality content for you on a consistent basis which will help in pushing down the negative reviews in search engine result pages (SERPs).

 The battle is more or less won if you manage to relegate the negative reviews to the second or third page, because on such pages they won’t get the visibility as they would do on the first page. It makes sense to hire a reputable online reputation management company to help you out.

Such companies may have different ways to help you with your review problems on ComplaintsBoard.com. Such companies offer services across the entirety of the internet and there is every chance that you will be able to find a company which suits your requirement and also fits your budget.