Any business when growing experiences a number of challenges. One of the biggest setbacks a company faces is knowing that its growth is the biggest hurdle to earn profitability.

When a business starts growing, a lot of transformation is required. Like, during the growth period, a company experiences an expanding customer base. This means more customer inquiries that in turn, leads to high call volume.

Now, if you are keen on providing the customer support on your own, you require a good deal of capital investment. For SMBs this is simply not feasible.

This is where outsourcing plays its role. Companies delegate their services to some call center to viably manage the business functions that are too extraneous in nature. These superfluous business functions if managed internally consumes a lot of time & money.

Hence outsourcing makes the most sense to the business owners.

Very few of the businesses handover their tasks to a call center located onshore. A majority of businesses, however, believes in the significance of an offshore call center.

In the call center sector, there have been a lot of speculations about whether handing over the business functions to a location thousands of miles away is a wise decision or not.

So, what exactly are the reasons that make business giants like Microsoft, and Ford Motors outsource their business functions to an offshore location such as India?

I have listed some of the benefits that businesses enjoy while outsourcing the call center services to an offshore location. Let’s take a look:

Cost

Moving your USA based business’s tasks to a call center located in India firstly offers you a superb cost advantage. See, the capital you would put to delegate your business tasks to an offshore provider is one-third of the cost that would be required to take an onshore service.

For an instance, if you own a business in the USA, you would not really want to hand over the operations to a call center located in the country itself. Why? Because it’s expensive.

What do you think made big cats like American Express and General Motors to outsource their business tasks to India? It was the affordability.

You save a lot of money and your customers are experiencing an unmatched service level too. Isn’t that’s the dream?

Availability

Another reason that makes businesses choose unbelievable outsourced call center services from a provider located in an offshore location is the around-the-clock availability.

A business that is growing understands that the ever-increasing customer base does give us monetary benefits initially. But, it is some way more than the money.

While the business is growing it becomes quite possible that customers reach you for assistance after business hours too. If, you are not available at the same time for your customers, what would you think will happen?

Obviously, your customer retention rate will experience a boost. It’s simple. If you are not there for your customers, prepare to see them leave.

Since onshore call centers will obviously be working in the similar time zone so providing assistance after business hours is the same for them too; onerous and costly.

On the other hand, offshore locations such as India has a time difference of exactly 12-hours that is perfect.

When you will be closing your office for a day and ready to leave, you won’t be worried about your customer calls because your offshore business partner will be taking care of them.

Language benefit

If you are a business owner in the USA and wants to expand your business in some Asian country, collaborating with an onshore call center is going to offer your zero benefits.

It is so because an onshore location agent will most probably speak in the language that is prevalent in your nation. On the other hand, an offshore call center agent most likely speaks more than one language.

This is so because offshore call centers are much experienced to serve the diverse target audience than the onshore ones.

It also means that if you want to expand your market to a territory where English is not the first language, outsourced call center services from an offshore vendor can help you.