Working in a call centre involves meeting targets. Keeping a consistent performance is vital for an employee in order to be successful and not have the threat of losing their job. The following are 5 different ways of motivating your call centre staff call centre recruitment .

1. Financial Incentives

Employees who get commission from their sales have that as constant motivation for their work. Financial incentives and OTE are one of the strongest motivation techniques to use. This is due to the employees having the opportunity to add a significant amount of money on top of their basic salary. Rewards and competitions are another source of motivation for call centre employees. Running internal competitions on a weekly or monthly basis will give employees targets to hit. This will also create healthy competition which will hopefully lead to a better performance from employees overall.

2. Feedback

Feedback from managers and individuals in senior roles is very important. For example, a manager congratulating a team for having a good performance in the last week will give the team a positive attitude. Celebrating employee's success will motivate them to keep a consistent strong performance.

3. Training

Offering training on a regular basis is a great motivator for employees in call centre jobs. It will help them perform better and have an up-to-date knowledge of the tools they need to meet their targets. If the employees have their skills updated it will show them that management do care about them and their performance. This will keep them motivated to perform to their best ability.

4. Regular Reviews

Having review sessions on a regular basis will help motivate employees to give a strong performance. For example, review sessions on a weekly basis will let the team know how they are doing. These sessions can be used to set short-term targets over the following week. Short-term goals can help measure the performance of a team and help identify the areas that need to be improved.

5. Clean Working Environment

It is important for an employee in a call centre job to have a clean working environment. Having an organised desk with equipment that works efficiently is vital for an optimised performance. An employee working in a clean working environment is more likely to perform better than an employee working in a messy environment. An organised desk can also help in maximising work productivity because the employee will be able to work through their work in an order instead of working through a disorganised pile.

It is important for call centres too primarily attract people to work in their organization. Giving the industry a positive appearance is important for getting a strong workforce. Offering a clean working environment, training for skills to be developed and financial incentives will appeal to individuals looking for work. If potential employees are being sent to the job opportunity through recruitment agencies, they will expect a description of the work and the environment before attending an interview. There are so many opportunities available in the industry that an individual in their UK job search will want to find the most appealing job. This is where it is important for the company to offer the best overall opportunity by showing how they motivate their employees to have a successful career.